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| Web Hosting Forum Web hosting topics such as considerations when choosing a web host, past experiences, seeking advice for web hosting providers and etc. |
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09-10-2006, 15:01
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#1 |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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Swiftroute : Where is your responsibility?
to Glennn Swiftroute :
First of all we're really sorry to make an anounce to public forum because we don't know anymore how to contact and take our data back. our messages or e-mail disresponse , our call connect to virtual office & only said that "Mr. Gleen will be in touch with us". and we never have talk with him even we call him to his cellphone  How it happened : 16/09/2006 : Our Server was down Glennn Swiftroute said : power failure. There is no spare part,have to wait while order to their vendor. Our solution : mount hd to her running server, so we can move our data. (no respond) Us : ask to Glennn about hd condition Glenn : said no problem with hd, just power failure. I ask to Glenn again to mount hd to her running server, so we can move Us data. (no respond) Glenn : no spare part available. (i think this reason is impossible) Us : ok, we order new server from Swiftroute & i ask Glenn to mount hd in new server Glenn : Hardisk failed, can not mounted. Us : What??? i ask Glenn to ship HD via fedex/dhl, and we will pay all of cost Glenn : ask to us how much we'll pay for this HD? Us : What??? i tell him that i'll pay all of cost(HD+ship+packaging) Glenn : Ask Us fedex account number. Us : What??? i allready tell him that i'll pay all of cost (All know that he can pay ship cost first then charge Us credit card) Glenn : Your server will be up now and harddrive will be plug into yUs new server Us : DUh? plug? in reality we can't found our harddrive. we don't want it. we need our data back soon. Glenn : ------- >> he never reply our e-mail Us : Keep sending e-mail and phone call but never talk with glenn lee. 09/10/2006 Glenn : We are no longer in a business Us : What??? are you bankrupt? Why don't you tell earlier? How Much Time we waste for something like this? What is your responsibility? More than 3 week we in this situation, you only waste and ignored us and try to make another waste of thousand dollar for waiting and waiting? Last edited by kamerad : 09-10-2006 at 15:12. |
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09-10-2006, 18:40
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#2 | |
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SGWHT Veteran Member
Join Date: 19-12-2004
Location: Singapore
Posts: 1,020
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Quote:
Are you sure Swiftroute is no longer in business? To me, this whole thing is only 50% believable. IMO.
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Milton Goh |
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09-10-2006, 20:25
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#3 |
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SGWHT Newbie
Join Date: 27-12-2004
Posts: 56
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I just give myself a benifit of doubt and see how this saga goes. Since it is not the first time something like this happen to swiftroute.
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09-10-2006, 20:37
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#4 |
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SGWHT Veteran Member
Join Date: 18-08-2006
Posts: 785
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1 word after looking at this - Disappointed.
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09-10-2006, 20:53
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#5 |
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SGWHT Veteran Member
Join Date: 19-12-2004
Location: Singapore
Posts: 1,020
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I have no doubts things will happen to Swiftroute but I can't take myself to believe that Glenn said that they are no longer in business. IMO.
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Milton Goh |
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10-10-2006, 01:39
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#6 | |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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No Responsibility of swiftroute.com
Quote:
this is what glenn said on his mail. From: Glenn Lee [mailto:XXXXXXX] Sent: Monday, October 09, 2006 10:42 AM To: support@XXXXXXX Subject: Swiftroute I’m sorry, we are no longer in the business. We do not have any office. Thank you. ________________________________________ From: support@XXXXX [mailto:support@XXXXX] Sent: Wednesday, January 01, 2003 3:22 PM To: glenn@XXXXX Cc: support@XXXXX Subject: FW: [Fwd: RE: Server Nuri.myprivatedns.com] Third e-mail but may be you need a dictionary as an urgent? Dear Glenn, It’s useless that you switch on that server because The Data isn’t there! We don’t need it if no old data on there, How could we can setup new server if not any single data from what you say? If you want to send it, please send it through DHL not FedEx, confirm us soon, else give us your address And let me come to you and our data. We cant wait any longer. Regards, ..... EDITED BY ROYONG : REMOVED EMAIL ADDRESSES Last edited by royong : 12-10-2006 at 08:45. |
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10-10-2006, 01:44
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#7 |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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We Still Need our data till now.
Hello all, we all still need our data from what we dedicated on swiftroute.com, Glenn is erase their address on a website, we realize it from this case when our server is down. We need some information to take us to that harddrive because it's urgent. We already told glenn about it and it never be response of him at all.
if i could, i could post real e-mail on all our conversation with him. |
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10-10-2006, 05:05
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#8 |
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SGWHT Senior Member
Join Date: 01-07-2002
Location: Singapore
Posts: 488
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Maybe you have better luck with web archive ;)
http://web.archive.org/web/*/http://swiftroute.com
__________________
Giam Teck Choon System Administrator Join my community today at choon.NET Community to share server related tips and tricks! External/One-Year WHM/cPanel licenses | Linux/FreeBSD Server Management | Xen VPS Solutions (with/without WHM/cPanel or DirectAdmin) |
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10-10-2006, 05:59
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#9 | |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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What do you mean about this is not the first time ?
So a bad story like this always happen with swiftroute ? Quote:
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10-10-2006, 07:39
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#10 |
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SGWHT Veteran Member
Join Date: 19-12-2004
Location: Singapore
Posts: 1,020
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I think you can pretty well search around. Been having cases happened before. IMO.
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Milton Goh |
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10-10-2006, 10:59
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#11 |
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SGWHT Senior Member
Join Date: 29-01-2004
Location: Singapore
Posts: 481
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Kamerad,
Take this as a lesson learnt. I know the feeling as it has happened to me before by a big name webhost. Hope you have backups. Good luck |
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10-10-2006, 11:11
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#12 |
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SGWHT Veteran Member
Join Date: 11-11-2002
Location: Singapore
Posts: 1,144
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Swiftroute is no longer focussing on the dedicated server business.
What I have suggested is that we can send the hard drive back to them in Indonesia. However, a word of caution is that, when we tried to mount the hard drive onto their new server, which we had planned for them, the hard drive failed to mount, and we brought it back to our partner, who realized that the hard drive had already failed. It is the customer's onus to keep backups.
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Best Regards Glenn "The optimist sees opportunity in every danger; the pessimist sees danger in every opportunity." - Winston Churchill |
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10-10-2006, 11:23
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#13 |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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Why you didnt consistent with your words. You said that hardrive was OK, that's why I took your offer with the new server
----------------------- From: Glenn Lee [mailto:glenn@XXXXX] Sent: Monday, October 02, 2006 7:14 PM To: 'Erwin' Subject: RE: [Fwd: RE: Server Nuri.myprivatedns.com] Erwin, We contacted the forwarding agent and was informed that we are not allowed to ship the hard drives. However, we have managed to get the hard drive working on the new server, after we received it back from our vendor. All the data is in tact and operational. We can put it into hard drive into the new server, fi you want. I understand you have purchased a dedicated server from ????? recently though. Best Regards, ------------------------- It's very very difficult to contact YOU to resolve this problem. At least you pick up the phone, so we can discuss about the solutions. EDIT BY ROYONG : REMOVE EMAIL ADDRESSES Last edited by royong : 12-10-2006 at 08:45. |
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10-10-2006, 12:02
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#14 | |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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This is the first time we got bad experience like this as since we started our bussiness in 2001.We always do backup, but unfotunetely for 'this' server we only have very old backup.
Quote:
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10-10-2006, 18:55
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#15 |
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SGWHT Senior Member
Join Date: 05-05-2005
Posts: 389
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i think if glen said is true, your data maybe lost, you must try to think other solutions at the moment
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14-10-2006, 15:17
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#16 | |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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Quote:
yes, i have been think other solutions : pack & ship the broke hard drive to me! Glenn : when my drive will be ship to me? you dissapear again!!!  |
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23-10-2006, 19:38
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#17 |
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SGWHT Newbie
Join Date: 17-04-2003
Location: North East
Posts: 27
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reminds me of SwiftHub...
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Have a nice day.
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23-10-2006, 23:46
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#18 |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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Until now they didnot refund due to this downtime, and the hardrive as he said did not send to us. That;s very very unresponsible ... and run the bussiness like a child
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24-10-2006, 04:12
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#19 |
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SGWHT Newbie
Join Date: 02-07-2006
Posts: 58
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i am saying this as general and not to pinpoint anyone. As what i read about the threads in this forum, there were alot of kids running webhosting, trying to make quickbucks. The case, poh chye or something, create alot of frustration.
I just hope that these things can be avoided by being more responsible to what you do. Hosting is already saturated in sg. Service really counts, and i feel that even though ur service is down, do provide a point of contact so that clients are aware of the situation. I think they will understand. For eg, recent power failure in 1-net. It's not the hosting provider fault. |
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24-10-2006, 18:41
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#20 |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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This email from swiftroute about two or three weeks before server got a problem. And I said that I dont want to sell our customers although, I rent dedicated server from swiftroute.com. So everyone know what do you think
---------------------------------- Dear Erwin, Would you like to sell some of your customers? Regards, Glenn Lee Swiftroute Pte. Ltd. || Web: http://www.swiftroute.com/ || Email: glenn@swiftroute.com ------------------------------------------------------ It seems that he want to take over our clients in Singapore. Just like Scammers |
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24-10-2006, 20:31
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#21 |
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SGWHT Veteran Member
Join Date: 19-12-2004
Location: Singapore
Posts: 1,020
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That's a unique business strategy after so much have happened to you. IMO.
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Milton Goh |
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25-10-2006, 23:39
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#22 |
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SGWHT Newbie
Join Date: 07-10-2004
Posts: 180
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i'm curious though on how swiftroute came to this end. overselling and oversubscription perhaps?
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i spit on lag n lousy offer! |
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25-10-2006, 23:49
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#23 | |
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SGWHT Veteran Member
Join Date: 08-04-2006
Location: Silicon Valley
Posts: 727
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Quote:
SwiftHub, that company cheated me of a 1 month's worth of dedicated server service. I'm so damn fedup with him.... He rented out a dedi server from another company and re-sell it to me, in the end i of course had to pay extra, and also,. he didn't pay sdslhub, run from me, and sdslhub, and sdslhub stopped my services .. -_- ....
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RedHot SG
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26-10-2006, 03:56
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#24 |
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SGWHT Newbie
Join Date: 02-07-2006
Posts: 58
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abit side track, do u mind telling me who is from swifthub? hahahahahaha just wondering..... think no one will name their hosting company with swift something.... in the future..
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30-10-2006, 23:40
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#25 |
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SGWHT Newbie
Join Date: 30-10-2006
Posts: 2
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GLENN - SWIFTROUTE LIKE a COWARD
Glenn,
you should be more RESPONSIBLE!!!! you cannot just run away from your responsible, be a man... dont be a coward!!!! Registrant Contact: Swiftroute Pte. Ltd Domain Administrator (domain@swiftroute.com) 545 Orchard Road #01-16 Far East Shopping Centre -, -, SG 238882 P: +65.67378556 F: +65.67348865 Someday, when I see you on the street, I WILL KICK YOUR ASS!!!! |
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31-10-2006, 08:54
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#26 | |
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SGWHT Veteran Member
Join Date: 11-11-2002
Location: Singapore
Posts: 1,144
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A quote from my email:
Quote:
sgunixhost: I'm sorry, do I know you?
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Best Regards Glenn "The optimist sees opportunity in every danger; the pessimist sees danger in every opportunity." - Winston Churchill |
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03-11-2006, 07:37
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#27 | |
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SGWHT Newbie
Join Date: 08-10-2006
Posts: 10
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You said that you can send the hard drive back to us, but why now you said that you no longer have access to the hard drive ???!!!!!!!!!!
BE A PROFESIONAL !!!!!! and Keep your straight decision ... The addess on the contact domain is not valid, You never pickup up all the phone you provided, reply email need more than one weeks .... Quote:
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04-11-2006, 17:09
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#28 | |
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SGWHT Senior Member
Join Date: 29-01-2004
Location: Singapore
Posts: 481
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Quote:
All I can say is that you are being really mature  |
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08-11-2006, 14:18
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#29 |
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SGWHT Newbie
Join Date: 29-07-2005
Posts: 40
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swiftroute.com is still intact.
Dear Visitor, Our website is currently under construction. For more information, please email us at enquiry@swiftroute.com Thank you for your co-operation. I guess they will be back soon. |
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12-09-2009, 04:45
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#30 |
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SGWHT Newbie
Join Date: 31-05-2006
Posts: 67
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interesting thread, i always see glens ad on dedicated server etc. I hope you get back your harddisk.
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