ARGH!! my uplinks reseller server is down, help!

[atnetcom]

I do not know what number to call and the server with over 40 acounts is down since 6pm just now and i've sent numerous emails with no response.

What can be the problem? system crash or major reboot?

[enotequalmc2]

Reboot dun think that long unless it is doing fscking......ur provider dun have any emergency number to call? Perhaps call the datacentre see if they can help u check.

[shawnho]

Just a suggestion - dont send "numerous emails", 1 should be enough to let them know theres a problem and then they'll check it out. The more you send it doesnt help.....

[atnetcom]

wow, their response finally came and the server is up now.
???

good, coz i dont care anymore since my server is up now.

[tanfwc]

Woah, it is a long downtime man :D

[fred]

it can be anything, like they are sleeping?? Well, you have choosen them, either stick with it or get a better supplier.

[dennis]

good, coz i dont care anymore since my server is up now.

u will have to care if your customers comes nagging at you... this is your disadvantage as a reseller... you can only wait for the issue to be resolved... :)

[DoorKeeper]

wow, their response finally came and the server is up now.
???

good, coz i dont care anymore since my server is up now.


Lesson learnt is that should try to get a phone number (even if the provider is in the US or elsewhere). If not then at least a fax number. In such situations, sometimes your ticket/emails can lost because everyone is panicking and sending tons to them. In your case, it seems that they dealt with it alright. But monitor their uptime and if you cannot afford to have this happen again, you might need to move to somewhere more reliable.

[tanfwc]

u will have to care if your customers comes nagging at you... this is your disadvantage as a reseller... you can only wait for the issue to be resolved... :)
dennis is right. If I am your clients and I find that you don't care about us. We as client will leave you :D

No offence :D

[leoventures]

like me. im one very unhappy email hosting client. already made the arrangements to switch hosts.

[Equilibrium]

Uplinks? I have 1 account with 'em.. Ermm server that im hosted on down/cant reach almost every week..

US Timezone

just now down for 28minutes

Time Since Failure Detected: 2 min
Last Test Time: 10/28/2004 10:03:48 PM
Total Failure Time: 28 min
Last Test Time: 10/28/2004 10:29:50 PM

yesterday

Time Since Failure Detected: 2 min
Last Test Time: 10/27/2004 9:03:53 PM
Total Failure Time: 52 min
Last Test Time: 10/27/2004 9:53:48 PM

Time Since Failure Detected: 2 min
Last Test Time: 10/27/2004 8:23:52 PM
Total Failure Time: 36 min
Last Test Time: 10/27/2004 8:57:53 PM