View Full Version : any gurus can help define certain terms?
birdfoot
14-09-2002, 13:54
hi dudes, its me again! :) as a rookie in the IT industry, i tot it'l b useful if some terms cld b explained in more layman style... i tink tis wld help other newbies as well who hasnt fully grasped the understanding of some impt terms... :)
what is:
1. B2B - Business-to-Business?
2. ERP - Enterprise Resource Planning?
3. Supply Chain Management?
4. CRM - Cusomer Relationship Management?
any1 who has a clear understanding pls help! :) thnx!
Scroller
14-09-2002, 20:57
find your answers here ... http://www.quickmba.com/
alva chew
15-09-2002, 11:16
Hi,
Not exact technical definitions, but what I would use to describe to less tech-savvy classmates and clients
B2B - your business model is basically provision of services to other businesses. e.g., Selling ice-creams to customers is not, but selling ice-cream making machines to ice-cream stalls is B2B.
ERP - A extensive and large-scale system that manages resources and information flow in an orgranisation. Best left to the HPs and IBMs of this world, although I am damm bent on doing one... haha...
Supply Chain Management - oops, forgot the definition, but you shld be able to get a whole para on it in any accounting textbooks. I am lazy when it comes to studying.... so....
CRM - I prefer to think of it as a methodology to track and manage customers for better services and productivity. It's about understanding customer needs and providing them with anticipatory help or services...
Please correct me if I am dead wrong.... thanks.
Originally posted by Scroller
find your answers here ... http://www.quickmba.com/
A very useful link . With explanation to many business related terms.
birdfoot
15-09-2002, 16:37
yea! i was busy reading it... :p the ball seems 2 b rolling ovr here... :) alva's got some realli layman definitions as well!! heeheeheehee... especialli the 1 abt b2b... veri well said... :D
alva chew
15-09-2002, 18:03
hehe... can't help it. If I stick to technical definitions, I make myself blur, my friends blur, and my clients blur....
:)
Originally posted by alva chew
Hi,
Not exact technical definitions, but what I would use to describe to less tech-savvy classmates and clients
B2B - your business model is basically provision of services to other businesses. e.g., Selling ice-creams to customers is not, but selling ice-cream making machines to ice-cream stalls is B2B.
ERP - A extensive and large-scale system that manages resources and information flow in an orgranisation. Best left to the HPs and IBMs of this world, although I am damm bent on doing one... haha...
Supply Chain Management - oops, forgot the definition, but you shld be able to get a whole para on it in any accounting textbooks. I am lazy when it comes to studying.... so....
CRM - I prefer to think of it as a methodology to track and manage customers for better services and productivity. It's about understanding customer needs and providing them with anticipatory help or services...
Please correct me if I am dead wrong.... thanks.
Alva's got it mostly there ...
B2B -> Business to Business -> Essentially a transaction between 2 business entities. Does not include the consumer.
ERP -> Enterprise Resource Planning -> Not easy to explain. I have attended modules on this and still a blur... Not neccessary best left to HPs and IBMs... ERP could be small scale. A local SME could use and deploy ERP solutions as well and see alot of benefit from it. It's simply a matter of weighting costs vs benefits. ERP normally takes a complete revamp of most work processes. Something that local SMEs are usually hesistant about.
SCM -> Supply Chain Management -> I've some good links on this if any one is interested.
CRM -> Customer Relationship Management -> Focus is on CUSTOMERS CUSTOMERS CUSTOMERS ... everything about them. Managing, improving their purchasing experience, handling compliants, how to keep customers happy etc ...
PS - Sorry for the lackluster answers.... this head here is spinning away uncontrollably.... .... ....
birdfoot
16-09-2002, 01:47
take care royong, u sound like u having a headache or something... :)
any more ppl wanna tok explain some other terms which u mite find impt in the industry as well? :)
thanks for your concern... slept like a baby last night ... and today, everything is back to normal...
Terms important to the web hosting industry - I would like to add :
TOS
SLA
2 of the most ignored terms in the industry.
Scroller
16-09-2002, 18:13
okie ... a little bored so I will chip in as well ... mine is not textbook definition but more of industrial standard "definition".
B2B ...
popularised in '97, '98 if I remember correctly.
It's not a methodology or anything real but just a way to describe a particular kind of business model. B2B, simply means business selling to business. I'm sure you know that there are also B2C (Business-To-Consumer), C2C (Consumer-To-Consumer), which kinda died before people can actually figure out what's that ... You might ask so what's the real difference btw B2B and B2C since you can also say that if you're a business selling to other businesses, actually the businesses buying from you are consumers as well? The primary difference is in terms of how you classify the entities (how you bull-shit), whether it's a end-user (typically described as consumer) or it's a business (described as business) buying from you.
if you ask me, I say it's all crap. Basically, back in early 97, everyone thinks that e-commerce (selling things on the web) is going to be king ... that's when yahoo and ebay got really big ... then things got bad after everyone realised that it's damn difficult to sell thing online to typical end-users, so companies decided that selling to businesses is much easier. So to differeniate themselves from those cursed online retail mall, they describe themselves to be on a B2B model ... far far away from B2C model ... the rest is history ...
soon after ... some payment gateway providers came up with C2C (I was kinda guilty of this as well), and decided to build gateways which allows typical end-user to pay other end-users ... ie PayPal ...
birdfoot
16-09-2002, 22:17
Originally posted by royong
Terms important to the web hosting industry - I would like to add :
TOS
SLA
2 of the most ignored terms in the industry.
TOS - Terms Of Services
SLA - Service Level Agreement
royong, u no put the whole word... sekali ppl dunno wat it is... lol... :p any1 care 2 define the terms? :)
scroller, interesting piece of info... :)
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